FAQ

Meals & Ingredients

Are your meals fresh or frozen?

All our meals are delivered fresh. We never freeze any ingredients, ensuring maximum freshness and quality. However, you can freeze meals at home to extend their shelf life up to 3 months, though we cannot guarantee quality after freezing.

How long do meals last?

Once refrigerated, meals can last up to 16 days, depending on the delivery date. Always check the expiry date on each meal. If you choose to freeze meals, consume them within 3 months for best quality.

Are your meals halal certified?

Yes, all our meals are 100% halal certified. You can view our halal certificate here: Halal Meal Certificate Link.

Do you cater to specific diets?

Absolutely! Our menu includes options for keto, low-carb, gluten-free, high-protein, and weight-loss diets. Each meal is clearly labeled to help you choose what's right for you.

What allergens are present in your meals?

While we list all ingredients, please note that our meals are prepared in facilities that also process egg, wheat/gluten, soy, milk, tree nuts, peanuts, fish, shellfish, sesame, lupin, and sulphites. Cross-contamination is possible

NDIS Support

Do you cater to NDIS participants?

Yes, Keto Meal is a registered NDIS provider, offering tailored meal plans for NDIS participants across Australia. We support self-managed, plan-managed, and NDIA-managed participants.

How do I get started with NDIS meals?

  1. Contact us with your NDIS details and dietary requirements.
  2. Receive a customized quote.
  3. Confirm your order and delivery schedule.
  4. Enjoy freshly prepared meals delivered to your doorstep






Ordering & Delivery

How do I place an order?

Visit our Menu, select your meals, add them to your cart, and proceed to checkout. We accept credit/debit cards, PayPal, Google Pay, and Apple Pay.

Do I need to subscribe?

No, you can make a one-time purchase. However, subscribing offers benefits like free shipping, exclusive deals, and early access to new meals.

What is the minimum order value?

The minimum order is $89. Shipping is a flat rate of $15. Subscribers with orders over $99 receive free shipping.

Do I need to be home for delivery?

Not necessarily. Our insulated boxes with ice packs keep meals fresh for 6-8 hours. If you're not home, please provide specific delivery instructions to ensure safe placement.

Can I track my delivery?

Yes. You'll receive an SMS the night before delivery with a time window and a tracking link.

Cooking & Packaging

How do I heat the meals?

  1. Remove the sleeve.
  2. Heat in the microwave for 2.5 minutes.
  3. Let it stand for 1 minute.
  4. Stir and heat for an additional 30 seconds if needed.
  5. Serve and enjoy!

Is the packaging recyclable?

Yes. Our boxes are biodegradable, and the containers and ice pack packaging are recyclable. The contents of the ice packs can be disposed of in your garden